Signed up for one year with this company. At first they were great. Easy to follow statements but need to remember you pay a month in advance. Having many years of experience with using gas and electric I now keep records of usage and have a rough idea what my charges should be. Winter is always more expensive. Utility Point increased my DDebit last January, ok but I knew by April my usage would drop I April. My contract ended June 15 this year. I was £96 in credit. One month before contract end I set in motion to change to Octopus energy. I gave readings to both companies when asked for. It has been a nightmare ever since trying to recoup my refund from Utility Point. I have a print out of my annual bill. They tried to charge me for early contract ending but I pointed out that I did not leave until the 12th month. They then agreed with me. After numerous emails to which I always received an answer and I tried a phone call waited nearly 11 min no one answered I am still waiting for my refund. Reviews on other websites also complain about refunds owed. If you leave this company make sure you have paid 12 DDebits and some credit for last reading then cancel them otherwise they will take money, I also received emails after I left them for meter readings. Their administration is atrocious, anyone who compliments them have not tried leaving them. I wonder if I can charge them interest on money owed to me. The ombudsman will soon be inundated with complaints if not already. Keep away from them.