Nodar
fake warranty!!!!!!! I bought a 75" TV over a promotion from Souq, the item was under one year warranty, after turning on the TV I have found a blue thin vertical like along the screen, which I have immediately reported to souq, customer care center!!! the team advise me that I have to return the item and get a refund, but wait !!!!!!!!!! 1- the item is under warranty 2- Souq has no replacement policy ??? who knows the policy ?? 3- I bought the item on promotion which is no longer valid, all of the above means I WILL LOSE !!!! however as they agreed to fix or replace the TV so I return the same and now for over more than 40 days and 40 follow-ups they called to say you will get a refund !!!! I have asked them for a proof that they have gone through the maintenance procedure but no response, such a poor quality customer service and lake of transparency in addition to the fake warranty, I will never buy from souq again
5 years ago
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Souq.com has a 1.4 average rating from 262 reviews

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