Absolutely abysmal customer service. Timber and canvas (now helsby tents) supplied their tipis for our wedding. On the whole ours wasn’t too bad in comparison to some of the other stories I’ve read, however, after voicing our concerns to the company in regards to the quality of the service provided For our special day we were assured that ‘these issues had never occurred before’ and were offered a partial refund. I’m guessing if you’ve read the other reviews, you’ll see where this is going... broken promises of payment, broken promises of call backs until Eventually they stopped responding to us all together. We’ve since received notification of their liquidation and confirmation of our names amongst the many others that are owed hundreds if not thousands of pounds. Low and behold the company opens its doors again days later under the name ‘helsby tents’ same website, same Instagram, Facebook and you guessed it...same owners (albeit in different directing capacities) If you’re considering booking your wedding with them I seriously wouldn’t. The product they offer is great (if it’s actually delivered as specified) but the customer service (or lack of) is truly shocking. It’s absolutely criminal that companies are allowed to rip people off like this and then reopen under a different guise only to do it all again.