Basically they’re excellent! Highly recommended! The following is a summary (a long, but honest, summary) of my interactions with Thortful’s Customer Happiness Team (great title, and they’re good at it!). I have been using them for nearly 5 years now and have never had any problems whatsoever. I suppose that’s why I didn’t leave a review, I should have though. Now I’ve got experience on how they deal with issues too, so I wanted to leave a review for both. As I said I’d never had an issue and their cards are fabulous, a great range from different designers, they also have photo cards. I especially like the gift options! They recently had a problem with their printers, which only affected me because one of the cards I ordered was for an imminent birthday. I had very kind emails from Maisie, who initially advised me of the printer issue which meant my card wouldn’t be despatched when required. I was given free postage on my next order, happy with that. I had incorrectly thought it was a minor hiccup and that the card was being sent on the next day, and so still had the chance of being delivered when I needed it. However, I had got it wrong and Laura emailed me to advise that the issue was more serious. What I liked was that she came across as genuinely, as were all of the team, sorry that this had happened. Lastly (apart from the standard feedback email, which I have responded to), I had an email from Jasmin. She confirmed that the printers were back up and running, which was great for my other cards I’d ordered at the same time with future dates. I got a refund for the card that was missed, no muss no fuss! I’m pleased it wasn’t a long term thing and I can’t fault their handling of the situation. Their range of cards is great! I love having all of the options they give, the choice whether to send them direct to the birthday person or to me. I used to think sending them direct was impersonal but now, being able type or upload my written message, they are or as if I’d written it myself! Having the address book within the app is really good, as are the reminders for birthdays upcoming (essential for me, 🧠 like a sieve!) I like being able to send multiple cards to different addresses, on different dates in one basket, that’s just, well … just👌🏽! It means I can take advantage of promos like the 4 for £10 without having to wait for them to come to me and then remember to post them when required and pay for more postage as well as multiple delivery charges! Finally, the additional gifts that are available are great! My cousins (male) loved the bright colourful socks! There could be more male specific gifts, although, who’s to say a man wouldn’t like flowers?! Well, not me! However, let’s just say, my large extended family have lovely socks! All in all, I think it’s fair to say, I love these guys and gals, they’re fantabulous! FYI How I found Thortful… I was always getting emails from Moonpig and Funky Pigeon so I used to use them as my ‘go to’ for sending cards online. For a while they were pretty much the only option. Then, I can’t remember how, I found Thortful, so I tried them out, and have used them ever since. I don’t even have the other two apps on my device any more.