I paid for an item that I never received! I ordered a game and waited for delivery. 10 days later I contacted The Game Collection to let them know that I haven't received the game. I got a response from Rebecca who told me that the game had been delivered but the tracking showed that it had been delivered to the wrong address. It showed that it had been delivered to a completely different street. She told me that it was my responsibility to contact Royal Mail and go to the street and knock on doors to see if I could find the game. She has offered no replacement or refund and simply says that she can ask Royal Mail to investigate. This is completely unacceptable as the contract of sale was with The Game Collection, their choice of courier is not my responsibility. They can see that I haven't received the item but they refuse to refund or replace it. I have never experienced such poor customer service. I am disgusted and would never purchase from The Game Collection again.