the past year. To preface, I've been ordering from this website for years and in the past, they have indeed been excellent , but as you'll see from peoples recent experience, especially with Assassin's Creed Valhalla, they are dropping the ball alot lately. Thier processes clearly aren't efficient but there's no acknowledgement, only excuses that 'its out of thier control' I ordered a PS5, a despatch email came through the morning the day before release but it transpired that this didn't mean despatched, it meant it was packed. Fast forward customers were reassured that Parcelforce tracking numbers would be sent that evening when the systems were collected. This never happened. Upon looking at Parcelforces service update it said that same day collections were not being done nationwide because of the pandemic, and haven't been since September, so why did Game Collection use thier service? Later on on launch day customers were advised that parcel force werent able to collect all thier orders. So, Why did they not check Parcelforce could actually handle Thier demand? Especially knowing they wouldn't be collected in time. So on launch day, nothing, they also insisted everyone contact them individually via twitter, presumably to keep a blow up off twitter This isn't the only issue, they often have frequent supplier issues which don't seem to happen with the likes of Simply Games and ShopTo. The most recent example was with Yakuza 7, they didn't actually get stock on launch day, this was sent on launch day and it took two days to arrive, curiously with a royal mail Tracked 24 sticker on the front. I've noticed this pattern recently as well, games taking two days to arrive yet having royal mail Tracked 24 stickers which, according to a friend of mine who does collections and processing at Royal Mail are treated as a priority, so whats going on, are the game collection being transparent with when they ACTUALLY send stuff? My advice, as a very long standing customer, is avoid them from now on, unless you don't mind waiting or being given poor information about your orders