I ordered four rugs at Easter 2017. Without going through the entire rigmarole - there have been various stages to this over the past four months - the current position is that one rug was discontinued, another rug had to be substituted because stock got burnt down, and the remaining two have still not been delivered. All the staff I've dealt with have been polite and friendly, but given the actual status of my order, I was quite surprised to receive an email last week saying that I had 'recently' made a purchase from the company, and inviting me to place this review.