There is a reason for over 85% of customers rating for Team Knowhow's service to be only 1 Star, in others words terrible!! Team KnowHow, which is part of Currys, has a long history of bad, ineffective and substandard customer service. Watchdog and other under cover investigations have backed it all! Just Google it! I had 2 issues with my laptop the first with my screen and the second with my charging port. After Team Knowhow agreeing to fix one fault, my laptop was returned to store with nothing fixed. When I tried to get to the bottom of this with their staff in store, they said they could not do anything, when I spoke to the Currys’s store manager, he said she could not do anything and told me to contact Customer Services. When I contact Team Knowhow Customer Services, guess what… after looking into it and agreeing it looked like there was a mix up on their side, they too could NOT do anything, as they had no process to escalate and I had to write in this time to yet another Team Knowhow customer team! Still trying to get someone from Team Knowhow to address their mistake! WORST RUN AROUND BY ANY STORE WHO JUST WANT TO WASH THEIR HANDS OFF ANYTHING UNLESS YOU PAY EXTRA