I strongly recommend that if your going to buy any instruments or accessories, do not buy them online. Buy them locally. When or if you do have any issues you can resolve them face to face. Odds are when you leave the store you have already kicked the tires and had any issues resolved and taken care of before you buy your product and depart. Another reason to buy locally, you are supporting your community. As much as I liked Sweetwater, I have to say out of all of the stores I have purchased online they have failed on shipping several times. No replies back when you require attention. I have had no issues all my life with any other music store except Sweetwater. Believe me I have spent thousands in-store and online from all stores. I've been at this for 47 years. Consider my advice strongly. When you buy online your now giving them the option to deal with your issues or not. When in person they have no choice! Believe me they'll want to resolve any problems and get you along your way. They need to make money! My experience with Sweetwater shipping has been a failure 3 times out of 6 purchases online. No response back. I texted, I emailed, about the shipping. They never responded. They actually fixed my link in my app to track my shipping. How you ask? I could no longer check the status, so I had to go directly to Fed Ex to check on my status here out. That's how they resolved my issues. Instead of dealing with their carrier, it was easier to shut me out. I am still waiting on my guitar after it has traveled 2192 miles. Sad part is we are only 188 3 miles apart, a 3 hour drive. A week later still waiting while Fed Ex continues their failure to deliver my package. But this is who Sweetwater uses as their carrier. Never had any issues with UPS or others. Buy locally. Sweetwater has only 1 location? So you think they would have better shipping since majority of their business is online? Yet it's very evident that their business is so successful they really don't need yours. They aim for the career musicians, more money. My local music supplier has been constantly calling me to buy, little annoying, but I now wished I would have drove 45 miles instead. The guitar I wanted and bought was also at my local dealer. It's local for me now on. 3 strikes and your out. Sorry Sweetwater, I also don't need your business so its all good! I gave this a 2 star because they did ship successfully 3 times out of 6 orders. It's 50/50 shipping with it comes to purchading from Sweetwater. Also the question asked how long it took for a response. I picked over a week but actually they never have responded back. I guess once the product leaves their location, they are done with you?