Purchased a £90 bracelet and within 2 months it had broken. Took it back into my local store and they fixed it for me. Within a further 2 weeks the exact same part broke again but this time because I was wearing it, the broken part was lost. I did the same thing and went back into my local store and this time I was told they'd had a big sale and no longer sell the bracelet I bought which apparently meant that there's nothing they can do to fix it even though it was well in warranty and was less than 3 months old. The options they gave me was store credit (which I didn't want as there was nothing else I wanted for that price and certainly didn't want to spend a penny more) or to pay for it to be fixed elsewhere myself. Absolutely appalled I contacted customer services online expecting a better standard of service; how wrong I was... Had a reply from one person asking for a photo and more details and then never heard anything back. I wrote to them again and again and they never responded. It's safe to say it will be the last penny I ever spend at Swarovski. Disgusting.