This is what i wrote to them.....Should tell the story. HORROR Show people. They are great if it is a standard delivery. But if for some reason you cannot be there to take yourdelivery - the wheels come off. They ahve ZERO flexibility. NONE!!! Zando - no problem you have flexibility to change. Read the email i sent to them will give you the story. BEWARE potential customers. Your lack of flexibility is astounding. I have called in now to ask to please change my delivery for next week from my office to one street up the road from myoffice to my sister as I wont be in the office next week. Literally one street...... Your consultant on the phone is rude and said "No - we cannot do that". Her name was Yolo. I then go through to one of your supervisors Safeeah - who effectively gives zero help to me at all and the only solutions she can provide is to make me provide my own solutins. Superbalist, you are effectively a logistics company. Your value offering is that of conveniance. Where is the conveniance here? It would have been easier for me to just go after work and shop at a retailer in a mall. Do you know that I would have even been willing to pay for the change in address one street up. Your systems need a serious kick in the teeth and if you want to grow your business the key part will be your ability to offer flexible delivery solutions as that is the only thing you have over a retailer in a mall. Some serious work needs to be done on your side. You wont seeme again Superbalist! Not until you become a little more professional. I could give you 10 ways and alternatives as to how you could have made this better - some simple small things. But based on your staff's attitude I dont think you would even be inetrested. So let down and disappointed. I used to promote you guys and tell my friends how great you are... but on the one occassion that I need some help - none to be had.