I ordered a t-shirt for my daughter. It cost £45 (yes, I know, £45 for a t-shirt!) and £5 shipping. However, upon receiving the t-shirt, it was too small. There was no option to exchange, even though there was a bigger size available, so I had to return for a refund. I began the returns process (they only give you a 14 day window), and could not believe how mean this company is. You have to print the returns label yourself (so you better have access to a printer), but before you can print the label, they deduct £5 from your refund. Of all the products you can buy on the internet, clothing and footwear are the trickiest to get right, even with good sizing charts, etc. Most companies charge something for delivery, but have a lower threshold than Stussy (you have to spend £150 with them to get free shipping!). Some companies offer free shipping or discount codes to incentivise customers. £5 is a lot for a t-shirt that was packaged in what was essentially a recycled card envelope. Most clothing and footwear companies, aware of sizing difficulties or customers not being happy with the items they have chosen when they receive them, offer free returns. Many will even include a free returns label with the order. It's one thing to lose the postage costs, but to be penalised a further £5 for returning an item, is terribly bad customer service. Effectively, I have lost £10 on the whole transaction (i.e., I have only been refunded £40, but spent £50). I have subsequently ordered this t-shirt from another retailer, who offer free returns. I shall not be using Stussy again.