Absolute joke!!! I’ve been in the plumbing business for 22 years and have never dealt with anyone so useless and inept!!!! Not even sure where to start! Ordered and paid for a suite a month ago for delivery 2 weeks ago. Checked on progress week before and was told it would be delivered as agreed. Delivery date arrived and only the wc cistern was delivered. Contacted soak (20 mins on hold) to find that the suite was discontinued even though they’d taken my money. They suggested an alternative which I agreed with the customer who’s bathroom I’m installing. Delivery date was arranged but arrived a day late and minus the toilet. Contacted soak (20 mins on hold) to be told pan had been damaged in transit. They arranges for a new pan to be sent. My client took a day off work to receive delivery but didn’t arrive!! 20 mins on hold again to re arrange delivery. And yes you guessed it didn’t arrive again!!! In the mean time whilst installing the rest of the suite I noticed 1 of the units had slightly different colour doors also the hinges supplied with the basin unit didn’t have enough adjustment so doors wouldn’t close properly. To reach an explanation for this took 5 calls and 1 1/2 hours on hold!! as well as sending pics of faulty parts but each time I was told by a member of staff it was in hand and I would be contacted to resolve but no one got back to me! By this time I was losing my sh1t!!! My client has now been with out a bathroom or working toilet for 2 weeks!! Called again and asked to log a complaint. Spoke to somebody called Ryan who said he would personally be dealing with things to get it sorted. He explained that the discrepancy in door colours was due to a change of supplier and there was nothing they could do other than offer a partial refund. I suggested that if they can’t supply matching units that I’d paid for then they should offer a full refund and take everything back!! Apparently I should have checked before assembling!!?? Eventually agreed a refund sum which I wasn’t happy with but felt I had to accept as customer couldn’t last any longer without a bathroom! Ryan gave me his word toilet and hinges would be with me Friday so my client took another day off work. But guess what!! It didn’t arrive!! Yep another call on hold to soak!!! Same pathetic apology and been told it will be with me Tuesday!!! I hold my breath that this farce will be over!!! Avoid this company like the plague!!! Their customer service is appalling!!!!!