Horrible experience with this store . Purchased two car seats and was demonstrated how to use then both in store . No offer to demonstrate in car or fit it in car . When we fitted it into car realised one of them wasn’t fitting well . We decided we wanted to return it as we were not happy as it shook from side to side. Went in today . 2 days after buying it and told they Do not accept returns for car seats , even though we were told to keep the receipt and paperwork to prove we had seen a demo so we could return it if needed . To cut a long story short , the manager made out It was my fault as we fitted the car seat at home ( even though they did not offer ) and then To make matters worse , we was told when buying the seat , our 1 year could stay in it rear facing until she was four , to be told today she would need to be forward facing in a few months … the whole reason we bought it was because she could stay rear facing until she was four not a few more months 😡thankfully Victoria came and saved the day and was amazing and solved the problem. , however the manager did not help . His condescending and patronising nature towards me was disgusting . I have looked all over the small print of the website and cannot find anywhere that they do not accept car seat returns . They need to broadcast this and make sure staff in the car seat and baby section are fully trained , offer all the demos and know there stuff . Would recommend seeing Victoria for baby stuff but not smyths Peterborough