Our Tour Director, Par, was not what I have experienced on other Smartours and therefore very disappointed. He did not provide contact info for us if we had a question or issue. When we asked questions he normally said it was not important and did not answer. He did not provide background info for any city we visited. He did not seem to be concerned about our issues or concerns. He did not sit with us for any meal. He was only concerned about what suit him. When we were picked up initially, he wasn't concerned about restrooms or meals. I would suggest that Smartours look at this person before booking any other tours with him. The guides for each city were great and very well versed in the history and other points of interest. The countries are beautiful and I was looking forward to learning more about the history. I have been spoiled with Smartours and their very experienced Tour Guides in Eastern Europe, South Africa and Greece. I was so disappointed and so were so many of my fellow travelers. I know that almost everyone of the 20 people on this tour were disappointed with the Tour Director, the hotels and the overall experience. We had two people that depended on Par, our tour director to assist them with changes but that was like pulling teeth, there were people with dietary concerns that were just brushed off, as if unimportant. Overall, I will look to other companies in the future.