We contacted Service Site on July 20th 2021 after our American style fridge freezer stopped functioning correctly. An engineer visit was booked after speaking briefly with a member of their Customer Services team. The engineer (Niven) visited our property two days later on July 22nd, however, upon arrival he simply walked through the door, opened our freezer door, scoffed, and told us that he couldn't look at the appliance for us without us defrosting it as an initial step. He was very clear that this should have been outlined to us during the initial contact with Service Site Customer Services and ultimately, the visit should not have been booked without that initial step being completed. The engineer confirmed that as next steps he would be feeding the same input back to Service Site, and that he would also come back to us in "a day or two" to check and see whether we still needed assistance. The visit lasted no more than a couple of minutes, with the engineer not even attempting to diagnose a fault. We heard nothing further from the engineer in question (Niven), despite his promises of follow up, or Service Site as a whole, in relation to our faulty appliance. There was no follow up at all to check whether we still needed assistance, which we did. On August 8th we received an invoice from Service Site for £70, which was the call-out cost of the engineer. I subsequently contacted Service Site via email to query this and request cancellation of the invoice, on the basis that the engineer booked not only did nothing at all to inspect the appliance or diagnose the fault that we were experiencing, but also confirmed that the visit should simply not have gone ahead, with key first steps not being completed, in his view due to oversight from the Service Site Customer Services Team. The response from Service Site to this email was, in effect, a brush off, referencing the T&C's and the fact that the engineer did visit the property and therefore the call-out fee was valid. My follow-up response to this was sent on August 18th, with a further follow-up on August 31st, both requesting that they look again at the specific situation here, which, I feel was and remains quite clear. I received no further response from Service Site, to either of these subsequent emails. In fact, I heard nothing further from Service Site, at all, for six months, leading me to believe that they had in fact reviewed the situation and cancelled the outstanding invoice without letting me know. I was wrong. On March 1st 2022 I received a letter from Direct Collection Bailiffs Ltd (DCB Ltd), requesting £160.80, along with the usual threats of court action that accompany contact with such companies. So, despite my attempts to discuss and resolve this issue with Service Site directly, their chosen course of action, seemingly, was to ignore me, firstly, do nothing for six months, and then to pass this over to a debt collection agency/bailiff without any prior indication or contact with me. To be very clear, I had no contact at all from Service Site since August 30th 2021 (an automated email requesting payment of outstanding invoice, to which I responded on August 31st to once again query the basis of the invoice and request their review) until March 1st 2022 (when the typically aggressive letter from their chosen debt collection agency arrived). On March 1st I subsequently followed up my initial emails from August 2021 to once again query this entire situation, and apparent attempt to claim a now inflated amount of more than twice the initial invoice, and outline the reasons for doing so. The response from Service Site, which took 8 days to arrive, was underpinned with the same uninterested tone of the single reply I had received from them 6 months prior, informing me that they were "no longer handling collection" and I should therefore take this up with DCB directly. I then attempted to do this by calling the contact number on the letter received, hoping to discuss with a human being. The number, however, is a fully automated payment line only. There is a further Customer Services number provided on the line, which I also tried to call, but it would appear that this number is UK only (I emigrated to Australia in November 2021). So as things stand at the time of writing this review, we are apparently liable for £160.80, for an engineer inspection of our faulty appliance that never took place, due, according to Service Site's own engineer, an oversight on preliminary steps and erroneous booking therefore being taken. Nobody from Service Site has ever given me a call to discuss this matter and emails have been ignored. Responses that I have received have been dismissive at best. As a result of the above I would advise anyone against using Service Site. Incredibly poor communication, non-existent service and appalling attitude to a genuine query that would have been resolved amicably by any reputable company.