Tried to contact them to buy two tickets as online would only allow me to buy three. My email couldn't be verified and they wanted me to do a "virtual unreal test" basically sending my bank a test to check my account checked out. They said there was no way it would take funds from my account and that it was not a real test. Their employee made a mistake and next thing nearly £200 was taken from my account. Immediately contacted the bank and advised if fraudulent transaction. Fortunately they agreed to cover me when I explained what had happened. The bank tracked the payment and told me it was an African online shopping site! See tickets only solution to this is to continue with the virtual unreal test to pay me compensation and the money back too. This has been going on for days and days now. You can't complain without an order reference number and I haven't got one because I haven't bought any tickets. The complaints are handled by the same people that caused the problem in the first place. It is impossible to speak to anyone direct. There is no complaints address to write to. You are ignored for days on the customer service chat and they simply refuse to find another solution. Absolutely shocking customer service. Caused me no end of hassle and had to cancel bank card and freeze my account for 48hrs while the bank investigated further. See tickets even asked me if I could use a relative's or husband's bank card to try again!!! Avoid at all costs. Any issues and you are absolutely on your own with no way of sorting out any issues whatsoever.