Alert for everyone! Don't buy any ticket here!!! I bought a few tickets to Lloyd Webber's musical for the Boxing day (2023) and I paid a cancelation fee as well, just in case the plans might change. Unfortunately I broke my tooth implant in the middle of December and decided to go to my home country to see my dentist. I informed this company (on 13th of December) that I would like to return my tickets and told them what happened. And that's where it all started! Firstly, they answered my request only on the 23rd of December - 3 days till the show date. They asked me to ask the doctor to fill in their form, to sign and to stamp it. We have no similar practice in my country that is why doctors refuse to fill in any kind of forms (it was actually designed for NHS) or provide any other documents with doctors stamps. I provided my prescription of antibiotics I have got from my doctor which had the signature and the stamp on it, but it was enough and the company was asking more and more things to provide, even knowing that I am back in the UK and I can not give more evidences. It felt like a nightmare to me and a very deliberate behaviour, designed do not help a client. Also, a violation of customers rights. Obviously I lost around £120 but the way I was treated was horrendous. I am a huge lover of Theatre but the next time I will be very careful...to avoid to get into this trap again !!! Regards, Ina