In November, I ordered 2 rugs and 2 pads. My order totaled $169.23. The rug colors did not match what was pictured on line. I understand this can happen. However I went to great expense to return the rugs as well as buying insurance on the returns. This cost me $40.63 in total to return the 2 rugs and the 2 pads. I waited for the returns to show up on my credit card statement. I was only reimbursed $157.42 of the total 169.23 due back to me. Rugs Direct did not include reimbursing me for my taxes that were paid to them. I finally had to call 2 months later to ask for them the attend to this discrepancy. I do not recommend this company. They give no money towards returns and they were not honest in returning my total amount until I called to complain. This represents very poor business practice on their part.