We ordered some stuff from RUBBERSOLE.CO.UK and considering its UK website thought it would be a quick delivery. We even paid an additional 15 GBP for express service. The delivery got delayed anyways and we ended up paying a non-refundable fee of 40 GBP as custom charges. Apparently, the delivery was from France warehouse (how is that a customers problem) and we ended up paying 40 GBP as custom charges. Not to mention the shoes did not get delivered on time as UPS could not process the custom duty beforehand. None of this was mentioned. The customer Service agent admitted to the information being hidden away in fine print and offered a 13 GBP refund but it comes nowhere near the hassle and customs charges,