Firstly in placing an order with this organisation you HAVE to set up an account which asks for personal data which can be used by fraudsters. Why would a shoe company need my DOB to identify me for an online order for a pair of boots? Secondly this is a UK based company that poses as if you are purchasing their products from the UK but in actual fact the product comes from the EU. The total (including VAT) isn't UK VAT - it's FRENCH VAT, so you also have to pay Customs VAT on top. THAT makes a lot of difference on boots that cost over £150. But the way the company is operating contravenes my legal rights under the consumer rights act 2015. The Consumer Rights Act 2015 states that fees and charges hidden in small print are considered to be unfair contract terms. When placing the order and the subsequent copy of your order confirmation it does not indicate that additional customs charges will be applied and the total you pay is given WITHOUT custom charges. There is no "advice" on the order confirmation stating that a customs charge are going to have to be paid nor how much the custom charge is that I am going to be charged. Under the consumer rights act 2015 it is incumbent on the seller to be transparent with their fees not for the consumer to have to read small print or search for information about how the organisation operates to work out that customs fees are going to apply. It is not clear when making the payment that these extra charges will apply when the parcel arrives because of the customs charge. I have NOT been told what the cost of the customs fee is going to be, so how can I possibly make an informed choice at the point of purchase. This information was not transparent and is deliberately been hidden from the "transaction" information when I placed the order. As such this company is breaking the law and failing to protect consumer rights act which is a BRITISH law and applies when selling in the UK.