The worst experience I have had buying a car. They promised to fix an obvious rattling sound before delivering the car.  They drove it to me despite the rattle still existing.  I made the mistake of not checking before they left and then spent 8 weeks going back and forth as they then claimed they had fixed the problem and telling me that what I was hearing simply didn't exist. The most bizarre part of all this is that their technicians repeatedly refused to let me show them where the problem was coming from.  In the end I had to tell them that I was going back to further my complaint with Hyundai whilst emphasising that I had taken the car to another garage who without charge let me show them where the problem was coming from.  They couldn't believe that any company would be so obstructive. Incredibly - on one occasion their sales team agreed to book the car back in and instructed the repairs team to do this.  when the sales manager sent me over to the repairs team to re-book the car the staff member refused!  So it seems that the sales and repairs team did not have a great relationship either and one was prepared to undermine the other in front of a customer. In the meantime, I also got a text advising me that I needed to leave positive feedback and to give the sale rep 10 out ot 10! On the third occasion of returning to the garage having repeatedly refused to accept their advice that the problem I was noticing didn't exist, I refused to take it back unless their technician sat in the car with me.  After 8 weeks they finally let me show them the problem and they decided it was a loose bolt rolling around and they subsequently found a loose bolt in the console.   This is exactly what I told them it was at the start.   After 2 months of hassle and hire cars, no one came over when I got my car back to apologise for all the stress and no compensation was offered for the stress and inconvenience. Appalling.