Two Doors Down No responsibilities... We have had a nightmare dealing with Rockdoor / GAP We bought a new (lifetime?) Rockdoor about 3 years ago, which in just over a year started to crack in 2 places. We contacted the installer who ordered a replacement door from GAP / Rockdoor and despite being outside of the installer one year guarantee, they apologised and refitted without charge. Now, just a few weeks ago this second Rockdoor started to crack again. This time we contacted Rockdoor / GAP direct to see if they could provide us with a new non-faulty door and was advised that the new doors are now more expensive and that they would not be liable for the installation as it is the fitter who we entered into the contract with and not them who is responsible for this. I feel this is unfair to the fitters. Are they really meant to reinstall faulty doors for (potentially) the 10 years of the guarantee through no fault of their own, but because Rockdoor are selling faulty doors? If Rockdoor have seemingly fixed the warping issue (as has been mentioned on their website) surely the minimum Rockdoor should offer us is a new non-warping door as replacement plus taking care of any installation costs? All we want is a new door that works!!!??? My quest to sort this out continues... Poor show Rockdoor. That is not good customer service, and I would not recommend them to anyone.