I was looking forward to trying their viral brownies. Purchased via tiktok shop. Evri failed to deliver. Bakery refused to refund - totally understood. But then, I provided various proof that following investigation the courier had admitted liability and that their policy is that the sender has to claim the refund as they are the customer. Alanas Bakery continued to refuse a refund, instead offering me a 20% goodwill gesture to buy direct from their website. I thought they were being kind, and said that would be great but the original complaint remains open because I was £20 out. I thought they were being nice but then when I provided all the evidence from the courier company - they tried to claim this was my refund - a 20% voucher to buy new products! I have screenshot of all evidence, how they initially appeared reasonable. Don't purchase, at least via tiktok shop. I'm sure the brownies are amazing, it's a shame the customer service leaves a bad taste in the mouth. I guess since they went viral, they know they will get sales however they treat their customers.