Received an item that was different from my order. Regatta explained that they hadn’t updated their pictures to show the new design, but have not offered to refund or exchange - they even resent their original reply in response to my second email querying this matter. I am very surprised that this company has such high ratings as I have looked on other review sites and found so many similar experiences to mine. I now have an item which I do not want but am so appalled by their service that I am not confident they will refund a returned item - this is based on the reviews I’ve read. Also, on checking almost a month later, they still have not updated their picture!