Found you all to be wonderful to talk to.However, it took 3 weeks after my credit card was charged, for my bike to be sent out, and it was only after I spoke with the woman at Keiser in shipping Sandy Lopez Who was wonderful. I fortunately have an Account with Fed Ex so I knew when it was coming, because your company sent an Email 2 hours b4 it was delivered. Hayes also told me you would send someone to put the bike together and then texted me to say “my mistake” it would cost me $150.00. I called after receiving the bike and told him how nice all of you were, but you didn’t provide adequate service. After my having to do your job to expedite things, and the $150.00 mistake, you should have done something to make me feel important. Even if you offered to send you a Polar Heart Rate monitor, which works with the Keiser bikes, and I believe costs about $35.00, would have made the difference in how I felt about your company. Just something that would have made me feel this isn’t the way things normally work for you. Keiser Co. was wonderful, bike was packaged beautifully, had no trouble getting in touch with who I needed to talk to. Just felt like i had to do your job. Not what I expected