I recently purchased a Peak Pilates reformer from this company because their online ad said it would be delivered by “this Friday or Saturday”. I was torn between purchasing it from them verses Amazon simply because I know Peak Pilates equipment is excellent. The brand on Amazon was a good one but not as great. I ordered it last Saturday. Today it’s Wednesday and I noticed I’ve not received any shipping emails so I called them today to see if it’s in route. There was a very kind gentlemen on the phone who said it’s not been shipped yet and he would call Peak Pilates to find out when it may be on its way. So it’s obvious it won’t be here on the date the ad claimed. I have a reason I needed it asap. The only reason I’m giving a two stars review is because I feel a tad misled due to their ad saying it was guaranteed to be here by the following weekend. As I shared, I was torn between purchasing the reformer from them or on Amazon and I went with them because of the guarantees the ad claimed. If they come though and get it to me sometime next week I will change my rating because their staff person was really great I am upset because the other option would have arrived by now and I needed it for a specific purpose. I used to train athletes and patients on the Peak Pilates equipment and I know it’s excellent. My hope is their staff will change the claims on the ad and post the true dates the equipment will arrive or follow through with getting the reformer here sooner than later. 😑