The chat room is only there to make sure a sale happens. They have no insight and they have no advice. We ordered a dress and it was giant! According to the size chart it should have fit. They don’t care! They just tell you go have it altered. The alteration will cost more than the dress And there was no time for alterations. I made that very clear that we were cutting it close to the event in the chat! Their size charts are way off! The color chart is way off. The interpretation of burgundy is a very red dress! ...and I am wondering what a red dress would look like. I understand color charts can be off a bit but this thing is definitely RED. Our date ordered flowers assuming it was a burgundy dress and this thing is s fire red! She was not able to wear the dress at all because it was swimming on her! We had to buy a new dress that fit and didn’t need to be altered as we were assuming this was going to be the case with the promhoney dress but it was not. Even though they state: “Your satisfaction is of utmost importance to us.” IT IS NOT! NO RETURNS/No REFUNDS I CANNOT RECOMMEND THEM AT ALL