Dear Prezola, We have waited patiently 2 months for our wedding gifts to be received. Meanwhile we have had to purchase a few items we needed from our gift list. Our guests are disappointed that we have not received the gifts they have kindly gifted us for our wedding. Our experience with Prezola has been by far the worst customer experience from any supplier that we have received over the course of the last 18 months of rescheduling our wedding three times due to the pandemic. We do not need the added stress. An update was promised and not delivered and the delivery has not been fulfilled. If the items are not in stock, we are happy to receive a cash refund via bank transfer (we have emailed the personal information). If the gifts are not sent to us and received by November 25th 2021, we will opening a small claims case which will be an additional cost to Prezola along with compensation asked for the delay. This is a fair notice of 2 weeks given and the date today is 11th November, 2021. Helen Parker