I’m going to keep this short as I can. Prezola only allows you to receive your gifts once you’ve “finalised” your list which is normally after wedding is done. From that point on you have 4-6 weeks to receive items, most of which will probably be quite essential to your home if like me you expected to use prezola as a wedding registry service to buy all the main things for starting a new home e.g I had to wait 6 weeks for my kitchen bin to arrive and was using black bags until it did since I didn’t want to spend further money on a temperature bin while I waited. It has been THREE months now and I still have no dish rack and no kitchen knives, amongst other stuff such as a console (I’ve been doing all my chopping using steak knives). Not to mention that by the time your list is finalised expect to be informed that items on your list are now out of stock and can’t be obtained. I’ve contacted customer services numerous amount of times (who failed to reach out and keep me informed about why it’s taking so long). I was told my dish rack would arrive by end of November and the knives would arrive beginning of December. Nothing has arrived and yet again no one has reached out to me to update me. This is a company who cares very little about its customers, has 0 communication and organisation and I am so fed up of having to call customer service just to be informed about when my items will arrive when they continue to fail to deliver what they promised. It baffles me why a company like prezola is unable to work with its BIG NAME suppliers to get the products that have been ordered. Very disappointed. Do not recommend at all.