Absolute garbage company. First, Prezola gives you the option to 'lock in' gifts early (months before the wedding, after a gift has been purchased). The purpose of this is so they can order them in advance to have them ready in time for the wedding. We locked in two gifts in June, it is now almost November (our wedding was in September), and we are being told we have to wait until 'some time' next year to get them. A large percentage of other gifts that our guests had specifically chosen for us became 'out of stock' months after ordering, meaning we wont get a lot of what our guests wanted to actually buy us. Prezola was also only able to source parts of full sets (e.g. champagne glasses out of a set that included the same wine glasses and tumblers etc.), so instead of having anything matching we have a random assortment with no way of obtaining the full sets. Many items they claim to be impossible to source are widely available from hundreds of other suppliers online. For a company whose sole job it is to source items, I dont think they could source sand in the Sahara. After multiple calls to their customer service, with the promise of a call back from a manager, I still have not received a call or any suggestion of a resolution. They will hold your guests money hostage if they cannot get what you asked for, even if the item is available everywhere else. Despite the huge price mark up, we went with Prezola as we thought it would be an easy way to set up a registry and have all of our gifts shortly after the wedding. After having such a perfect wedding day, the only thing I would go back and change is ever considering using this useless company.