Ordered and paid deposit on second hand van Aug 6th with a verbal 3 to 4 week delivery quoted (invoice did not match email quote of "around 4 weeks") At this point told salesman about missing parts. Spent the next 6 weeks emailing, sometimes getting replies, sometimes not, asking about caravan delivery. Emailed reply "it will be second week in September" No contact instigated by any staff member between Aug 6th and 21st of September. Rang on 15th September (invoice date) having heard nothing since 31st August. Van not been to workshop "there are 18 vans in front of yours, I cant give you delivery date" Spoke to salesman and mentioned missing parts again on 27th Sept, he assured me he would tell workshop. He went on holiday on 29th Sept, having not done so. Given handover date of 10th October, phoned by staff to say salesman was on holiday, and hadn't filled in PDI paperwork.. what does your van need????? I expected them to be aware of missing parts, they were not.... Net result, having been told several times, did not address missing parts problem, went to PDI van 5 weeks after delivery date quoted, and had to wait for parts...... We sold old van, booked 3 weeks of holidays in Sept and Oct, and were left high and dry. Van still waiting parts Saturday 10th October, workshop closed till Monday 12th. Complained requested, and given deposit back. Did not receive an apology from anyone other than nice lady that rang to refund........ Do business at your peril.