Really disappointed and disgusted by our treatment by Perthshire Caravans. After issues with communication of the fault in the heating system, the fault we identified was not relayed to the service technician by the receptionist. We were told the caravan was ready but only half the problem had been identified and fixed, causing us to have to abandon our holiday by caravan and take the car and stay in hotels. Our complaints fell on deaf ears and they were completely on the defensive. They made no attempt to empathise with our feelings and resorted to “by the book” tactics, offering no compensation or recognition that they were at fault. We have been a customer for many years and have bought a motor home and caravan from them but there was absolutely no loyalty to us as regular customers. We will never use or recommend Perthshire Caravans to anyone and will take our service elsewhere.