Oh my God this is the worst experience of my life in delivery. Thank God for professional delivery drivers and other people in DPD and amazon etc. The phone messages indicated they would deliver between 13:49-1549 but I would get a call 30- 60 mins before. They rang me at 1:45; he categorically insisted I should be there at 14:00. I told him I was promised a call at least 30 minutes before delivery. he said "I am calling you now". (I would assume the calls are recorded. Please take time to play this conversation.) After going back and forth same info I think he hanged up! That's the only reason I would think as he never rang me back. I managed to drop everything and rushed back home. I got home at 14:02 and they were not there. I rang back , did not answer. He rang me back immediately and said they would be there in 5 minutes. Finally, they arrived. I had everything ready and door open. As usual I have slippers at the door for my hygiene. (I appreciate some people may not be comfortable removing their shoes. They did not ask if to remove outdoor shoes or not! Actually one of them took the slippers and gently there them to the corner! Clearly it was a sign of "not respecting my house"or another reason I really do not know . They were speaking in non english language hence a clear indication that they did not want me involved or any other reason I really don't know. I wanted the delivery in two different parts of the room but clearly could not get that message across when they were communicating to each other in Non -english language. remember the aggressive conversation earlier was a clear indication that I should probably be very careful when communicating to them despite my need for the order being delivered. After delivering the two loads, I asked if the delivery was completed and one of them said "yes". Otherwise I would have been left waiting until I possibly see the vehicle move off. I am still figuring out what on earth just happened. These people need education, not punishing.