Well if inly my problem could be resolved with their customer service. I am not a person to normally write such comments or reviews but they made me do although its argued no one can make someone else do anything. But the readers please be the judge. 1. I opened an account with Ovo energy sometime in 2023, upon opening my account the agent deal with the process. The individual entered in their system my name and surname and email address incorrect, as i am busy with my own things i couldnt get in touch to fix this for 5 months and it was incorrect in their system. As long as an address is achived and the money is rolling then there is no customer care. 2. Second experience with Ovo energy customer service team. The individual sold an electricity tarrif on me on lies stating that if I move house there wont be any exit fee for this tarrif. 3. Third experience with their agents. Spoke to an individual who confirmed to me that was a lie and no matter what, you will still be charged an exit fee should you leave this tarrif before the end date and in turn you should cancel it now as its within the cooling off period of 14 days. Naturally i asked that this contract to be cancelled as I am within the 14 days and I was missinformed. This agent cancelled the contract but she didnt only charged for the exit fee despite being within 14 days she wrote in the system the reason why i am canceling the contract is I the customer wasnt aware of this exist fee suggesting the customer is to blame. While i clearly told her that I was missinformed. (surely they have records of all conversations as they state we record for training purpose) 4. Forth exerience. The next day realising that I was being charged a fee that A. I was misinformed about, B. its within the cooling off period and I can cancel it without any charge. The agent in the call tells me you will be charged because you exited before the contract end date and there is so such thing as cooling off period. I keep insisting that please check with your supervisor becuase you are sitting in where ever in the world and unaware of this rule and clearly skipped the training, what you are saying is not consistent with the rules that exists but she kept saying; no, whether within a day or within 14 days of cooling off period or after that, no matter what date you cancel, you have left the contract you have to pay for it. So please someone tell me if I am wrong or where does it end?