Absolutely dreadful company. No one knows what they are doing. CEO uncontactable. I wonder why! We have been charged twice for the same historic bill. We sent proof of payment and their accounts department confirm this. Despite this we are continuing getting threatening letters to pay the said amount or they will proceed with legal action. Numerous phone calls to them explaining this but to no avail. It is all computer generated and 'customer service' are like automatons. Clueless! Meanwhile, the time and stress trying to sort this problem out has gone on for months. We didn't choose this company. It took over our previous company Southern Electric. Had we known what it would have been like, we would have run for the hills!