They've become so awful that they should shut down. I'm going to contact my landlord so we cut all ties with them. Their customer service is terrible. A formal complaint made absolutely no difference in the past and after 6 months of chasing a minimal change on their system, my landlord was on the phone for 2-3 hours with them to sort it. It's getting all worse. Previously, I was able to pay my bills, but now the payments of several hundred £ were taken from my card but didn't go through. I have no real proof of this and they are not getting back to me. Emails from my definitely registered email to them bounce back. Telephone calls take hours without any success. The chat is delivered by a chatbot and sometimes I'm connected to an equally useless adviser. Please avoid OVO at all costs.