I returned home to find that an overhead cable had been installed between 2 existing poles and over my front garden, close to the top of a tree. My wife had been home all day and nobody from Openreach had bothered to inform us of the work being carried out. I assume that this is to avoid problems with people objecting and delaying the work. This routing has obviously saved Openreach money, as keeping it away from my property would involve a new intermediate pole outside my property. This would not have been a problem for me as there are so many others, including power lines, that another one would make no difference. I contacted Openreach to complain and eventually spoke to someone in India. This just resulted in communication frustration. I called again and spoke to someone, again in India, who at least had a better mastery of English. He assured me that the complaint had been registered and that I would be contacted within a week. After a week and no contact I used the QR code on a local pole to register another complaint and this started the ball rolling. Again initial response was via someone in India. Later an engineer turned up at the house quoting the ‘Flying Wires Act’ giving them overriding permission to basically operate outside the norms of consideration and respect. He apologised for the lack of consultation but only offered to sheath the cable close to the tree. I rejected this, as it would have made it more obvious. Or just try and tighten it to raise it clear of the tree. I said he could tighten it but that I wanted a letter of apology for not consulting with me prior to the work. He said that he would arrange for that. After numerous emails, phone calls, and a letter attached to an email (all from India), I received an apology (from the Indian representative) for the lack of consultation. A request for compensation for all my trouble has been rejected, and despite my objection, Openreach have now closed the complaint.