Open reach... Where do I start we are a business and booked moving broadband and phone in January and was told "oh you are in what we call gold property" meaning it's a real easy install.. arranged day 4th march sub contractor from MJ Quinn turns up 5 hours late looks at outside of building which is all one grd floor level " can't do that mate haven't got the right tools " and just drove off saying nothing more..the engineer looked like he had just got out of bed and was jist not interested ... I complain to our provider BT because you can't talk to Open reach ...I get a choice of choose my days 6th 7th 8th that's good i think... But oh no on the 6th get a txt canceling all and an agent will phone me shortly... That's 3 days ago nothing cal after call no one can tell me what is happening..open reach have the monopoly so just do what they want which is nothing...they should be called "Open don't reach" useless..