When I contacted Opendoor, I wasn't sure if I would be selling my house at all. I was also considering the option of renting it out. Within 24 hours, Opendoor came back with a very competitive offer, which was hard to ignore. I started talking with their assigned agent (Amanda Hall), the process and the fees/charges were well explained. Followed by a quick video tour (inside) and outside inspection by one of their engineer, we have a final offer (which actually was within a range that an agent told me if sold traditionally), and minus the hassles. At that point it was a no-brainer to accept the offer and choose our own closing date. The agent also made sure that all our questions and concerns were take care of. On a side note, I sent a text message with a question and our agent was off on that day. Another agent immediately responded my question. And on one instance had to contact their customer service and got my concern resolved in a timely manner.