Following the switch from Shell to Octopus so far I am utterly disappointed. We are desperate to get on a smart rate for EV charging and have been waiting months for Octopus to sort this. Last bill was shockingly high - over £500 for electricity. Message saying someone will be in touch within 2 weeks of requesting is just a lie...only after multiple emails was I told actually the wait now could be another 6-8 weeks. Depressingly I feel i can't even trust this estimate now. However I now feel trapped as the time to take to switch to another company could take the same time or longer than to wait for Octopus to get their act together. Very very worried, disappointed and frustrated.