Octopus changed my smart meter as it was the first generation and failed so I had no gas. I wasn't getting charged for the gas so I contacted Octopus. Octopus then took full payment owed without discussing a plan of almost £200. Octopus booked an engineer for yesterday, then an engineer arrived to change the new gas meter?? I emailed for a call yet again no one will respond from Octopus, after talking with the engineer he changed the Electric smart meter now it looks like my electricity charges are not showing. Octopus level of customer service is poor. They fail to communicate with customers or eachother.