Future dates are not being populated with appointments, so instead of being able to book 3 weeks in advance as usual I now only have Tomorrow's and the following Saturday's slots booked before....? starvation ? and no available slots moving forward past Monday, 19th October, not because they're already booked up, but because they are just not there. I get ridiculous responses to my emails to Customer Services, who obviously haven't read my queries. I agree with a previous reviewer, I also believe that Smart Pass customers are being sidelined in favour of new business as they've already got our money. I'm not able to get out (nothing to do with COVID, I'm just not able to get out) which is why I have had a Smart Pass for many years now, and rely on them to provide appointments. I am seriously thinking about jumping ship, but in these difficult times, are other providers accepting new "Smart Pass" customers. I'm very stressed by all this.