I've shopped with Ocado for 9 plus years. It is an excellent service for on-line grocery shopping. The website is fab, great range of products, very few substitutions and good delivery service. My only criticism and one which cost a 'very good' star - Ocado packs raw meat with cooked meats, salad and other fridge items. For some reason, Ocado feels this acceptable, although I have had raw chicken bits on the outside of the packaging. Government guidelines state raw meat should not be stored seperately. Can only assume Ocado is unable/unwilling to improve their service in this area. :-(