Hello I was scammed by a hotel company which pretended online to be the hotel I thought I was booking.
I rang the hotel about another matter and they told me I was booked with them with Booking. Com .
I had not booked with Booking . Com
I tried speaking to various agents and sent emails which are now being totally ignored.
I too had a good relationship when John Lewis was my card provider.
I assumed that the act 75 gave me protection against being scammed and if a 3rd party became involved with cashing in on my booking and using a cheaper company that there is a cash back system to help the scammed person.
I spoke to my bank Natwest and they agreed something should be done and all credit card providers can use their discretion to help their customers .
Unfortunately New Day has no empathy and shows no support for the victim.
I am so very disappointed and disgusted with their lack of service.
No wonder scammers get away with so much.
Diane Ludeman
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