Nothing is solved after response at trustpilot from Net-a-Porter. they keep referring to DHL not to all the different emails and answers. Do not order here! I am flabbergasted. After a research about reviews of Net-a-Porter I see a lot and I mean a lot of really bad negative reviews similar story's or even worse. My order was incomplete with 1 missing item. They send different mails. First my order was lost, then my order was not lost and in the box according to Net-a-porter. Then my order was delivered with the same weight the investigation with DHL was closed, then I get an email that the investigation was still in proces and today I get a mail that the weight was more than the original send package?? WHAT?! Confusing much. They immediately went to DHL and blame them but the package was delivered at the pick up store. So is DHL responsible for a missing item? They never in any mail since mail 1 took responsibility and the strange thing is Net-a-Porter tells me it was weight and at DHL it weight more then it weight with them. How can it weigh more?? Where 2 boxes put on the scale? What t f happened, come on. How is it possible what was packed weigh more? Did my order multiple in the box by a wizard. The e-mails feels like lies there is too much inconsistency and different stories. They never put the fault with them self my gut feeling is it was never packed (maybe by mistake, mistakes can happen). There was a lot of black paper mess in the box and wrapped with a thick plastic pouch on the products that where in the box it would not even have fitted another product! I send pictures everything. Again do not order here you will be scammed! I'm going to inform the brand NÉCESSAIRE also and let them know what happened when customers are buying there brand at Net-a-Porter.