I originally instructed NBM on 27th June 2019 and chose them due to their low fee. They eventually completed my house purchase on 31st January 2020 and this only completed because my mortgage offer was expiring and they were at risk of not being paid, and wouldn't have gone through if I hadn't been chasing them daily and the estate agent chasing the vendor's solicitor regularly, as NBM only spoke to them on 2-3 occasions. The vendor lost his house purchase because of the amount of time that this case took. During this extremely long time, the welcome team was nigh-on impossible to contact by phone or email and took days to respond on the case tracker that they tout. I thought this would change when my case moved to a conveyancer but it only got worse. There were significant delays caused by NBM such as 30 days to send/receive/review the searches, these were simple searches with one of the biggest councils in the country so shouldn't have taken more 2 weeks, it then took 19 days for queries to be sent off the back of this. Once responses had been received, it took 21 (read TWENTY-ONE) days for these to be typed and sent to me, It took 15 days for them to deal with my LISA which can be done in 2 days. These were the most sizeable, preventable delays but there were others. I was sent a LISA form that would have cost me nearly £3000 had I not known better than these cowboys and they also levied a £75 fee for dealing with "drawing down" this LISA, which involved them sending a letter second class, and did this without notifying me there would be a fee for doing this. On the subject of fees, their original quote was somewhere around £900 but an additional ~£400 was added through duplicate fees and these additional charges that I'd never been notified of. It wasn't until the evening before completion (the email was sent whilst they were out of office so I couldn't call them, I presume this was done intentionally) that I was told I need to pay them an additional £274 or the purchase wouldn't complete. Doing this the evening before is cowardly, and didn't give me a chance to dispute the additional charges as they'd backed me into a corner and threatened my purchase. I implore anyone considering using this firm to not be drawn in by their low fee as in this instance, you're paying way over the odds for the service you will get. My purchase would have gone smoother, faster and considerably less stressful if I had done the work myself however any competent solicitor could have completed my case in 3-4 months.