I'm still waiting to know WHY your customer asked me to send captions of the emails I sent to prove I asked for you to change the number of the shirt 10 minutes after confirming the order if all along you were going to answer me back saying that that information is totally irrelevant to the case. Why have you been telling me "you're on the case" when in the end all you've done is send me a "copy paste" text from your terms and conditions. You know, all you need to do is send a new shirt with the number I asked for. Surely you can afford to do that... But you'd much rather keep me upset and, angry even, to actually do the right thing because you don't want to admit you slipped... You ignored my email completely and didn't do your job right. It's totally unacceptable. This shirt was a very special present for my husband for his first father's day after years of IVF, I wanted to give him something special, something that he'll have for years and would be able to pass it on to his son. But hey, who am I to you? A customer that will never ever purchase on your site again but you don't care because you'll have plenty other customers. Check your reviews because customers say some terrible things about you (I wish I had read them instead of trusting blindly in a multinational company). It's time you read those reviews and actually did something about it but I doubt you will as the words "proactive" "empathy" and "humility" are not in your dictionary.