Appalling company, I've never known anything like it. Appointment one - supposed to arrive at 9, I get a text at 10 saying the glass had been broken in transit. I called to rebook. Appointment two - turned up without the equipment to complete the job. The fitter told me not to call to rebook and that they would call me. They didn't. I waited 10 days and then I called to rebook. Appointment three - got a call to rebook for another date. Appointment four - booked for a Friday at 9. They called at 11 to confirm booking for the next Wednesday. Told them it was supposed to be that day and they got confused. Rebooked again. Appointment four - supposed to be on Wednesday but the chances of them turning up seem slim. Anyone looking to get their windowscreen replaced should 100% avoid these clowns. They have no idea when it comes to administration. The staff on the phone are very unprofessional, they clearly have no idea what they are talking about and don't communicate with each other. They will happily put the phone down on you for no reason other than them not having a clue what they are on about. The fitter turned up in a dirty rental van with a windscreen in worse condition than the one I need replacing. That should of been a sign for me to cancel. All this company has done is cause stress and ensure that I'm still driving around with a cracked window a month after my original appointment. Absolute shambles of a company and judging by the reviews, this is just how they operate. How they are still in business confuses me.