Dreadful customer service. I have spoken to four customer service representatives and emailed 8 times regarding an issue with payment, and still I have no joy in getting anything resolved. I have cancelled my direct debit and until I get a response saying they have received my cheque, they will not be getting the final payment. In the meantime, because they don't seem to understand that their accounts department deal with cheques, and continue to harass me for payment, I will ignore them, and gladly wait for their debt collectors to write to me so that I can send them all the emails that they have ignored, and proved that they are incompetent.